we welcome your wholesale, export, and custom enquiries.

returns and exchanges:

if you don't LOVE my soap, then please ship it back to me
(no more than 25% used)
and i'll refund you the soap price. no questions asked. and no hard feelings. i live for happy customers.

insurance:

i do not usually insure small parcels...it would add $8.50 to the postage (i know, it's robbery). i haven't had a parcel go missing yet....i use regular airmail. if you really want your parcel insured, please let me know. if you do not want insurance, then please be advised that it is at your risk.

domestic postage:

i use australia post boxes in 3 sizes (BX1, BX2 and you guessed it, Bx3). i will put your paypal email address as the contact address. you will receive emails letting you know where your parcel is. everything is trackable now! there are glitches now and then, so if weeks go by, please do not hesitate to contact me, so i can talk sternly to australia post. j/k. sorta.

international postage:

i post via australia post, standard airmail. parcels to most international destinations take 10 to 14 business days. you are responsible for any fees or duties or taxes your purchase may incur at your end. i only ever charge for exact postage, and not for handling/packing/packaging or any other nonsense.


 

check current postage rates here.

FAQ

1. can i pay via credit card/cash/cheque/bank transfer/gold coins?

we only accept paypal for online sales.
it is secure. it is immediate. it is global. it offers both the buyer and seller protection.

2. can i buy less than six bars at a time?

six bars is the minimum. it isn't viable for us to drive a 9km round trip to the post office to post 1 bar of soap. we are sure you understand. anyway, the postage would be horrific for you. don't worry. everybody always wishes they had MORE soap.

3. can i choose different soaps from the ones listed? yes, of course....you may have anything that i have in stock and that your heart desires. just drop me a line or add a note as you checkout with paypal.